Returns & Exchanges

Exchange or return within 7 days of delivery. Items must be unworn and unwashed, with all tags attached and in their original packaging. (These conditions don't apply to defective items.) To start a return or exchange, message us on WhatsApp — the same chat you ordered in, or simply reply to the order confirmation we sent to your number — and include your order number. We'll agree the easiest return method with you. Exchanges (size or colour) are subject to availability. There is no exchange fee; we'll confirm any delivery cost for the exchange with you before arranging it. Refunds are issued after we receive and check the item. If you paid by card, the refund goes back to the original card and usually appears within 7–14 business days depending on your bank. Cash-on-delivery orders are refunded by bank transfer. Delivery fees are refundable only if the item was defective or not what you ordered — in that case, the return delivery is on us as well. For hygiene reasons, undergarments, swimwear, and earrings cannot be returned unless defective. Sale and discounted items can be exchanged but not refunded, unless defective. Received a defective or incorrect item? Tell us as soon as possible — ideally within 48 hours of delivery — and we'll make it right with a replacement or a full refund, including delivery. Nothing in this policy limits your rights under Qatar's Consumer Protection Law No. 8 of 2008.